Custom orders and hourly interior design
work:
How We Work
At Q. Vincent Interiors, we
try to develop relationships with all of our clients and encourage them
to get to know us. As each relationship develops, we learn a lot about
each other. It's important for our relationship to be mutually beneficial
and we welcome all feedback from our customers. This section of our
web site is dedicated to letting our clients know about our business
process.
Terms of Payment
To process your order, we require
a minimum deposit of 50% of the total purchase price, payable in the
form of a personal check, cash, cashier's check, credit card or money
order. For special order items such as COM upholstery and custom orders,
payment of the full purchase price will be made in advance. All orders
are subject to manufacturer approval. You will be notified as soon as
possible if an item or fabric is delayed or discontinued by the manufacturer.
This will not affect any remaining portion of your order.
Design Consulting
Our design consulting services are on an hourly basis. We pride
ourselves on providing an individual look to reflect the personality
of each of our clients. In order to provide this type of customized
one-on-one service, we really need to get to know each other.
To Get Started: In order to get
started on the right foot, an initial consultation is scheduled, that
lasts about 1-1/2 hours at the client's home. We charge a fixed rate
for this first meeting while we scope the design project and make suggestions
to the client about priorities, budget, timeframe, etc. Within 7-10
days after is consultation, we send a brief summary of our understanding
of the potential project and a general budget outline via e-mail or
telephone.
Deliveries
We are able to deliver to our customers
nationwide with advanced arrangement. Within a 30-mile radius of Charlotte
we use our own delivery staff at a charge of $50.00 unless other arrangements
have been made. If a scheduled delivery is canceled, refused, or no
one is home to accept the delivery, a redelivery fee will be charged.
The client will need to provide written directions and/or a map to your
home and any special delivery instructions. If you cannot be there to
take delivery, please arrange to have a responsible person present to
sign for the delivery. Please clear the designated room and the path
leading to it of any obstacles in advance of the delivery date. Delivery
personnel will not be able to hang items on walls. If you choose to
pick up your merchandise, Q. Vincent will need 24 hours advance notice
to have your order ready to pick up.
Order Cancellations:
As soon as you place your order,
we immediately begin the purchasing process. We do not accept cancellations
on merchandise that has been placed on order with the manufacturer. We
do allow some merchandise to go out on approval for 24 hours. We require
a credit card or personal check for the full purchase amount to hold until
the merchandise is returned to our retail location.
